Effective Date: July 2026 We take pride in creating quality products and appreciate your patience while we prepare your order. Order Processing Orders are typically processed within up to 3 business days before production begins. Production and fulfillment times vary depending on the item ordered, customization requested, order quantity, and current production volume. Most orders ship within 7 to 21 business days after processing. If your order requires additional production time, we will notify you as soon as possible. Shipping Carriers Orders may be shipped through one of our trusted shipping partners, including: *USPS *UPS *DHL (International, when applicable) Shipping carrier selection is based on the destination, package size, and shipping method. Shipping Confirmation & Tracking Once your order ships, you will receive an email containing your tracking information. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation. Shipping Address Please review your shipping address carefully before placing your order. Creations by Lady Jay is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer. Lost, Delayed, or Damaged Shipments Once your package has been transferred to the shipping carrier, delivery times and package handling become the responsibility of that carrier. If your package is delayed, lost, or arrives damaged, please contact both the shipping carrier and Creations by Lady Jay as soon as possible so we can assist you in resolving the issue. International Orders International customers are responsible for any customs duties, import taxes, VAT, tariffs, or additional fees imposed by their country. **These charges are not included in your purchase price or shipping costs.**

CONTACT US If you have questions regarding payment methods, invoices, returns or refunds please contact us at: 📧 orders@creationsbyladyjay.com Last Updated: July 11, 2026