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Effective Date: July 2026 Thank you for choosing Creations by Lady Jay! At this time, payments are not processed directly through our website. Once your order or custom request has been received, we will contact you with the available payment options and instructions to complete your purchase. Orders will not begin production until payment has been received and confirmed. Payment Information We currently accept payment through methods communicated directly by Creations by Lady Jay during the ordering process. Please note: Payment is required before production begins. Custom and personalized orders require full payment unless otherwise agreed upon in writing. Prices are subject to change without notice. Applicable sales tax will be added where required by law. CONTACT US
If you have questions regarding payment methods, invoices, returns or refunds please contact us at: 📧 orders@creationsbyladyjay.com
Last Updated: July 11, 2026
Effective Date: July 2026 At Creations by Lady Jay, many of our products are handcrafted, personalized, or produced specifically for each order. Because of the unique nature of our products, we ask that you review our return policy carefully before making your purchase.
Returns Unless otherwise stated, all sales are final. Because our products are custom-made, personalized, handcrafted, or produced to order, we are unable to accept returns or offer refunds for: *Custom or personalized items *Handcrafted products *Apparel printed to order *Artwork and print products *Sale or clearance items *Gift cards
Handmade Products Each handcrafted item is individually created and may contain slight variations in color, texture, pattern placement, wood grain, resin flow, or other natural characteristics. These unique variations are part of the handmade process and should not be considered defects.
Damaged or Incorrect Orders Please inspect your order upon delivery. If your order arrives: *Damaged *Defective *Incorrect *Missing items Please contact us within 3 business days of delivery. To help us resolve the issue quickly, please include: *Your order number *A description of the issue *Clear photographs of the item and packaging If the issue is determined to be our error, we will work with you to provide an appropriate resolution, which may include a replacement, repair, store credit, or refund at our discretion.
Cancellations Orders may only be canceled before production has begun. Once production has started, customized or made-to-order items cannot be canceled.

CONTACT US
If you have questions regarding payment methods, invoices, returns or refunds please contact us at: 📧 orders@creationsbyladyjay.com
Last Updated: July 11, 2026